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Author Goulston, Mark, author.

Title Talking to crazy : how to deal with the irrational and impossible people in your life / Mark Goulston.

Publication Info. New York, NY : AMACOM, a division of American Management Association, [2018]

Copies

Location Call No. Status
 PAS Central Library Non-Fiction, 3rd Floor    158.2 GOU    Available
1 copy being processed for PAS Central Library On Order.
Description xii, 259 pages ; 23 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Note Includes index.
Summary ""Finally! The book that helps you deal with irrational, impossible people." - Oprah's Book Club 2.0 Let's face it: we all know people who are downright irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who just won't listen? What can you do with an unrealistic boss, an angry spouse, or an overly emotional friend? You can't win by ignoring the insanity-and you can't argue it away. But you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you how in Talking to "Crazy", a life-changing book for everyone trapped in maddening personal or professional relationships. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. You'll learn: Why people act the way they do * How instinctive responses can exacerbate the situation-and what to do instead * When to confront a problem and when to walk away * How to activate the Sanity Cycle-which quickly transforms you from threat to ally * How to use 14 simple, but effective communication techniques, including assertive submission flattery, the kiss-off, and more * And much more You can't reason with unreasonable people-but you can reach them. This powerful and practical book shows you how."--Amazon.com.
Subject Interpersonal conflict.
Interpersonal relations.
Conflict management.
Other Form: Online version: Goulston, Mark. Talking to crazy. New York, NY : AMACOM, a division of American Management Association, [2018] 9780814439593 (DLC) 2018013512
ISBN 9780814439296 (pbk.)
0814439292

 
    
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