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Book Cover
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Author Head, Simon.

Title Mindless : why smarter machines are making dumber humans / Simon Head.

Publication Info. New York : Basic Books, a member of the Perseus Books Group, [2014]

Copies

Location Call No. Status
 GDL Central Library Non-Fiction    303.483 HEA    Available
 PAS Central Library Non-Fiction, 3rd Floor    303.483 HEAD    Available
Description 230 pages ; 22 cm
text rdacontent
unmediated rdamedia
volume rdacarrier
Bibliography Includes bibliographical references (pages 195-210) and index.
Contents Inside the belly of the beast -- Walmart and Amazon -- A future for the middle class? -- Managing the human resource -- The case of Goldman Sachs -- Emotional labor -- The military half -- The nuclear half -- The Chinese model -- Any way out?
Summary "We live in the age of Computer Business Systems (CBSs)-the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line. "-- Provided by publisher.
Subject Technology -- Social aspects.
Business -- Data processing -- Psychological aspects.
Industries -- Technological innovations -- Psychological aspects.
Mental efficiency.
Knowledge management.
ISBN 9780465018444 hardback
0465018440 hardback

 
    
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