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Mark   Media Year
658.812 BEL : Bell, Chip R.     
      Customer loyalty guaranteed : create, lead, and sustain remarkable customer service / Chip R. Bell an PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2007
658.812 BEL 2013 : Bell, Chip R.     
      Managing knock your socks off service / by Chip R. Bell and Ron Zemke. GDL Central Library Non-Fiction:Available   Book 2013
658.812 BEO 2011    
      Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; for GDL Pacific Park Library Non-Fiction:Available, PAS Central Library Non-Fiction, 3rd Floor:DUE 12-12-19, PAS Hastings Branch Non-Fiction:On Holdshelf   Book 2011
      Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; for GDL Pacific Park Library Non-Fiction:Available, PAS Central Library Non-Fiction, 3rd Floor:DUE 12-12-19, PAS Hastings Branch Non-Fiction:On Holdshelf   Book 2011
658.812 BER    
      Essentials of CRM : a guide to customer relationship management / Bryan Bergeron. PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2002
      How to talk to customers : create a great impression every time with MAGIC / Diane Berenbaum, Tom Lar PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2007
658.812 BES      
      Best practices in customer service / edited by Ron Zemke and John A. Woods. PAS Central Library Non-Fiction, 3rd Floor:Available   Book 1999
658.812 BLA    
      Raving fans : a revolutionary approach to customer service / Kenneth Blanchard and Sheldon Bowles. PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Hastings Branch Non-Fiction:DUE 12-10-19, PAS Hill Avenue Branch Non-Fiction:Available   Book 1993
      Raving fans : a revolutionary approach to customer service / Kenneth Blanchard and Sheldon Bowles. PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Hastings Branch Non-Fiction:DUE 12-10-19, PAS Hill Avenue Branch Non-Fiction:Available   Book 1993
      Raving fans : a revolutionary approach to customer service / Kenneth Blanchard and Sheldon Bowles. PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Hastings Branch Non-Fiction:DUE 12-10-19, PAS Hill Avenue Branch Non-Fiction:Available   Book 1993
658.812 BLI 2015 : Bliss, Jeanne,     
      Chief customer officer 2.0 : how to build your customer-driven growth engine / Jeanne Bliss. PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2015
658.812 BRO : Brown, Stanley A.,     
      Strategic customer care : an evolutionary approach to increasing customer value and profitability / S PAS Santa Catalina Branch Non-Fiction:Available   Book 1999
658.812 BUN    
      The snowball system : how to win more business and turn clients into raving fans / Mo Bunnell. GDL Central Library Non-Fiction:DUE 12-09-19, PAS Central Library Non-Fiction, 3rd Floor:DUE 12-10-19   Book 2018
      The snowball system : how to win more business and turn clients into raving fans / Mo Bunnell. GDL Central Library Non-Fiction:DUE 12-09-19, PAS Central Library Non-Fiction, 3rd Floor:DUE 12-10-19   Book 2018
658.812 CAS : Cassara, Lou.     
      From selling to serving : the essence of client creation / Lou Cassara. PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2004
658.812 CHA : Chavez, Tom,     
      Data driven : harnessing data and AI to reinvent customer engagement / Tom Chavez, Chris O'Hara, Vive PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2019
658.812 COC    
      The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell. PAS La Pintoresca Branch Non-Fiction:In Transit   Book 2013
      El cliente pone las reglas : 39 normas esenciales para brindar un servicio excepcional / Lee Cockerel GDL Central Library International Languages:Available   Book 2013
658.812 COL    
      Killer customer care : how to provide five star service that will double and triple your profits / Ge PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2003
      The ultimate online customer service guide : how to connect with your customers to sell more! / by Ma PAS Hill Avenue Branch Non-Fiction:Available   Book 2011
      Never lose a customer again : turn any sale into lifelong loyalty in 100 days / Joey Coleman. PAS Santa Catalina Branch Non-Fiction:Available   Book 2018
658.812 CUR    
      Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Hastings Branch Non-Fiction:Available   Book 2013
      Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Hastings Branch Non-Fiction:Available   Book 2013
658.812 CUS      
      Customer relationship management : a strategic imperative in the world of e-business / editor and con PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2000
658.812 DAV : Davis, Justin.     
      Salesforce.com / by Justin Davis and Richard Wentk. GDL Montrose Library Non-Fiction:Available   Book 2013
658.812 DAV 2015    
      Teach yourself visually Salesforce.com / by Justin Davis and Richard Wentk ; foreword by Dan Streetma PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Hastings Branch Non-Fiction:Available   Book 2015
      Teach yourself visually Salesforce.com / by Justin Davis and Richard Wentk ; foreword by Dan Streetma PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Hastings Branch Non-Fiction:Available   Book 2015
658.812 DEL 2007      
      Delivering knock your socks off service / Performance Research Associates ; [illustrations by John Bu GDL Central Library Non-Fiction:Available   Book 2007
658.812 DIJ : DiJulius, John R.,     
      The relationship economy : building stronger customer connections in the digital age / John r. Dijuli PAS Central Library Non-Fiction, 3rd Floor:DUE 11-27-19   Book 2019
658.812 DIX : Dixon, Matthew,     
      The effortless experience : conquering the new battleground for customer loyalty / Matthew Dixon, Nic PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2013
658.812 DYC : Dyché, Jill.     
      The CRM handbook : a business guide to customer relationship management / Jill Dyché. PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2002
658.812 FAD    
      The customer centricity playbook : implement a winning strategy driven by customer lifetime value / P GDL Central Library Non-Fiction:Available, PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Lamanda Park Branch Non-Fiction:Available   Book 2018
      The customer centricity playbook : implement a winning strategy driven by customer lifetime value / P GDL Central Library Non-Fiction:Available, PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Lamanda Park Branch Non-Fiction:Available   Book 2018
      The customer centricity playbook : implement a winning strategy driven by customer lifetime value / P GDL Central Library Non-Fiction:Available, PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Lamanda Park Branch Non-Fiction:Available   Book 2018
658.812 FIN      
      Find & keep customers for your small business / edited by Joanne Y. Cleaver. PAS Central Library Non-Fiction, 3rd Floor:Available   Book 1999
658.812 FLE : Fleming, Noah.     
      Evergreen : cultivate the enduring customer loyalty that keeps your business thriving / Noah Fleming. PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2014
658.812 FLY : Flynn, Anthony,     
      Custom nation : why customization Is the future of business and how to profit from it / Anthony Flynn PAS Hill Avenue Branch Non-Fiction:Available   Book 2012
658.812 FRE    
      Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne PAS Central Library Non-Fiction, 3rd Floor:DUE 02-27-19 Billed, PAS Hastings Branch Non-Fiction:Available   Book 2012
      Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne PAS Central Library Non-Fiction, 3rd Floor:DUE 02-27-19 Billed, PAS Hastings Branch Non-Fiction:Available   Book 2012
658.812 GRE : Greiner, Donna.     
      1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your PAS Central Library Non-Fiction, 3rd Floor:Available   Book 1999
658.812 HAR : Harrell, Gilbert D.     
      Marketing : connecting with customers / Gilbert D. Harrell, Gary L. Frazier. GDL Central Library Non-Fiction:Available   Book 1999
658.812 HAY 1998 : Hayes, Bob E.,     
      Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes PAS Central Library Non-Fiction, 3rd Floor:Available   Book 1998
658.812 HES : Heskett, James L.     
      The value profit chain : treat employees like customers and customers like employees / James L. Heske PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2003
Sp 658.812 HOC : Hochman, Larry.     
      La revolución de las relaciones personales : cómo acercarse eficientemente a los clientes / Larry Hoc GDL Central Library International Languages:Available   Book 2010
658.812 HOL : Holt, Samantha.     
      Management essentials : the skills you need to be a successful customer service manager / written by PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2001
658.812 KAO 2016    
      Salesforce.com for dummies / by Liz Kao and Jon Paz. GDL Montrose Library Non-Fiction:DUE 12-14-19, PAS Central Library Non-Fiction, 3rd Floor:DUE 12-08-19, PAS Hill Avenue Branch Non-Fiction:Available   Book 2016
      Salesforce.com for dummies / by Liz Kao and Jon Paz. GDL Montrose Library Non-Fiction:DUE 12-14-19, PAS Central Library Non-Fiction, 3rd Floor:DUE 12-08-19, PAS Hill Avenue Branch Non-Fiction:Available   Book 2016
      Salesforce.com for dummies / by Liz Kao and Jon Paz. GDL Montrose Library Non-Fiction:DUE 12-14-19, PAS Central Library Non-Fiction, 3rd Floor:DUE 12-08-19, PAS Hill Avenue Branch Non-Fiction:Available   Book 2016
658.812 KAP : Kaplan, Steve,     
      Bag the elephant! : how to win & keep big customers / Steve Kaplan. GDL Central Library Non-Fiction:Available   Book 2005
658.812 KAR : Karr, Ron,     
      The complete idiot's guide to great customer service / by Ron Karr and Don Blohowiak. PAS Central Library Non-Fiction, 3rd Floor:Available   Book 1997
658.812 KAU : Kaufman, Ron.     
      Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you m PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2012
658.812 KAZ    
      Exceeding customer expectations : what Enterprise, America's #1 car rental company, can teach us abou GDL Central Library Non-Fiction:Available, GDL Pacific Park Library Non-Fiction:Available   Book 2007
      Exceeding customer expectations : what Enterprise, America's #1 car rental company, can teach us abou GDL Central Library Non-Fiction:Available, GDL Pacific Park Library Non-Fiction:Available   Book 2007
658.812 KEI : Keiningham, Timothy L.     
      The customer delight principle : exceeding customers' expectations for bottom-line success / Timothy PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2001
Sp 658.812 KLA : Klaric, Jürgen,     
      Véndele a la mente, no a la gente : neuroventas: una ciencia nueva para vender más hablando menos / J GDL Central Library International Languages:Available   Book 2016
658.812 KOT : Kotler, Philip.     
      Market your way to growth : 8 ways to win / Philip and Milton Kotler. PAS Lamanda Park Branch Non-Fiction:Will be deleted   Book 2013
658.812 LEB 2000 : LeBoeuf, Michael.     
      How to win customers and keep them for life : revised and updated for the digital age / Michael LeBoe PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2000
658.812 LEL 1999    
      Customer service for dummies / by Karen Leland and Keith Bailey ; foreword by Giles H. Bateman. GDL Pacific Park Library Non-Fiction:Missing, PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2001
      Customer service for dummies / by Karen Leland and Keith Bailey ; foreword by Giles H. Bateman. GDL Pacific Park Library Non-Fiction:Missing, PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2001
658.812 LEN    
      Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patric PAS Allendale Branch Non-Fiction:Available, PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2010
      Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patric PAS Allendale Branch Non-Fiction:Available, PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2010
658.812 MAN : Manning, Harley.     
      Outside in : the power of putting customers at the center of your business / Harley Manning, Kerry Bo PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2012
658.812 MAR : Martins, Flavio.     
      Win the customer [sound recording] : 70 simple rules for sensational service / by Flavio Martins. GDL Central Library Audiobook CD:Available   AudioBook 2016
658.812 MICROSOFT CRM SCO : Scott, Joel.     
      Microsoft CRM for dummies / by Joel Scott and Michael DeLisa. PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2003
658.812 MIT : Mitchell, Jack.     
      Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche PAS Central Library Non-Fiction, 3rd Floor:Available   Book 2003
658.812 MOR : Morgan, Blake     
      More is more : how the best companies go farther and work harder to create knock-your-socks off custo GDL Montrose Library Non-Fiction:Available   Book 2017
658.812 OTT    
      The 24-hour customer : new rules for winning in a time-starved, always-connected economy / Adrian C. GDL Central Library Non-Fiction:Available, PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Hill Avenue Branch Non-Fiction:Available   Book 2010
      The 24-hour customer : new rules for winning in a time-starved, always-connected economy / Adrian C. GDL Central Library Non-Fiction:Available, PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Hill Avenue Branch Non-Fiction:Available   Book 2010
      The 24-hour customer : new rules for winning in a time-starved, always-connected economy / Adrian C. GDL Central Library Non-Fiction:Available, PAS Central Library Non-Fiction, 3rd Floor:Available, PAS Hill Avenue Branch Non-Fiction:Available   Book 2010
658.812 PER 2012 : Performance Associates, Inc.     
      Delivering knock your socks off service / Performance Research Associates ; artwork by John Bush ; ed GDL Central Library Non-Fiction:Available   Book 2012
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