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Book Cover
eBook/eMedia
Author Mehta, Nick.

Title Customer success [electronic resource] : how innovative companies are reducing churn and growing recurring revenue / Nick Mehta, Dan Steinman and Lincoln Murphy.

Imprint Prince Frederick, Md. : Recorded Books ; [Prince Frederick, Md.] : [Distributed by] RBdigital, 2018, p2018.

Copies

Description 1 online resource (8 hr., 25 min.)
Series Your coach in a box
Your coach in a box.
Note Unabridged.
System Details Mode of access: World Wide Web.
Requires RBdigital Media Manager.
System requirements: 200 MB of free disk space, 512 MB of RAM, Windows Installer 3.1, Microsoft .NET Framework 4 (x86 and x64), Windows Media Player 10 QA.
Note Downloadable audio file.
Title from title screen.
Access Access restricted to subscribing institutions.
Performer Narrated by Tim Andres Pabon.
Form Downloadable applications available for access via iOS 4.0+ devices (iPhone, iPad, iPod Touch) and Android 2.1+ devices.
Summary "The subscription business model is hot-from software to music to movies to diet programs-investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth, however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales. Customer Success is the first-of-its-kind resource for business leaders who need best-in-class guidance for developing a recurring revenue business. Software as a Service (SaaS) businesses led the charge into the subscription economy, and this guidebook is highly relevant to leaders of those companies by providing a methodology for creating the infrastructure and teams to both renew and upsell customers. The success of SaaS companies has spread across industries, and now all types of businesses are looking to convert to a subscription or pay-as-you-go model, or at least add a like component to their existing business model. Leaders in these situations can equally benefit from the A-to-Z coverage inside, which walks you from the very beginnings of the Customer Success movement to the latest best practices and success stories. The practical chapters are rated by relevance to business type for quick reference and focused learning. Additionally, this next-level tool doesn't stop at a singular perspective, but features authorial contributions from today's leading Customer Success practitioners who share their personal insights into the realities of focusing a company on the success of its customers. Whether this is your first step into a recurring revenue business model or you need to revamp your SaaS company into the big leagues, this game-changing presentation by three industry influencers from the leading company in Customer Success gives you the understanding and solutions you're looking for, including: The Ten Laws of Customer Success, including complete explanations, real-world examples, and customized information for different business needs How Cloud technology has redefined Customer Success and what a customer-centric company needs to do to maintain a competitive edge An in-depth look at the critical technology needed for outstanding Customer Success Easy-to-understand approaches to capturing the sophisticated metrics that drive prosperous customer-centric programs "
Subject Business.
Genre/Form Audiobooks.
Added Author Murphy, Lincoln.
Steinman, Dan.
Pabon, Tim Andres. Narrator.
Recorded Books, Inc.
ISBN 9781980005568
Music No. Z14493 Recorded Books

 
    
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