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Book Cover
Author Haggerty, James F., 1965- author.

Title Chief crisis officer : structure and leadership for effective communications response / James F. Haggerty.

Publication Info. Chicago, Illinois : ABA, [2017]


Location Call No. Status
 PAS Central Library Non-Fiction, 3rd Floor    658.4056 HAG    Available
1 copy being processed for PAS Central Library On Order.
Description xx, 227 pages : illustrations ; 24 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Bibliography Includes bibliographical references and index.
Contents Anatomy of a crisis -- The chief crisis officer and the team -- Preparing a crisis communications plan that actually works -- Rapid response : where BP and Target went wrong ... and where you can go right -- Sending the right message : strategy, words, and actions -- Litigation communications : managing the legal crisis -- Technology and crisis communications -- Putting it all together : the chief crisis officer in action -- Perspectives on crisis communications response.
Summary "[This book] explains why every company and organization needs to identify a Chief Crisis Officer, who will take the lead in preparing the organization for crisis communications response, and responding effectively when the inevitable crisis hits. Using a mixture of real life examples, strategies, and tactics, the book will break down various forms of crises into their component parts and provide both a strategic approach and the proper tools to enable the Chief Crisis Officer to assemble his or her team, and respond effectively and efficiently when the crisis occurs."-- Provided by publisher.
Subject Crisis management.
Communication in crisis management.
Risk management.
Added Author American Bar Association.
ISBN 9781634251754
9781634251778 (eISBN)

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