| Description |
x, 326 pages ; 24 cm |
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text txt rdacontent |
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unmediated n rdamedia |
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volume nc rdacarrier |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
The world is being ruined by best efforts (best efforts without guidance lead to failure) -- Quality is made in the boardroom (only top management can make the decisions necessary to assure quality) -- By what method? (how can we bring about improvement?) -- There is no such thing as instant pudding (Deming's 14 points for management) -- A system must be managed (people are part of the system) -- There is no substitute for knowldege (information is not knowledge) -- Management is prediction (statistical thinking is required) -- What happened in Japan? |
| Summary |
Fordham University professor and Deming expert Joyce Orsini draws on a wealth of previously unavailable material to present the legendary thinker's most important management principles in one indispensable volume. The book is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming's overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well. |
| Subject |
Total quality management.
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Leadership.
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Industrial management.
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| ISBN |
9780071790222 (alk. paper) |
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0071790225 (alk. paper) |
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