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Book Cover
Author Byham, William C.

Title Zapp! : the lightning of empowerment : how to improve quality, productivity, and employee satisfaction / William C. Byham with Jeff Cox.

Imprint New York : Ballantine Pub. Group, 1998.


Edition Rev. Ballantine books ed.
Description ix, 212 p. : ill. ; 21 cm.
Note "A Fawcett Columbine book"--T.p. verso.
Subject Employee empowerment.
Communication in management.
Interpersonal relations.
Added Author Cox, Jeff, 1951-
ISBN 0449002829 : $11.00

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