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Book Cover
Author Bolton, Robert, 1929- author.

Title Listen Up or Lose Out [electronic resource] : How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster / Robert Bolton and Dorothy Grover Bolton.

Publication Info. [Place of publication not identified] : AMACOM, [2018]


Description 1 online resource (272 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
text file rdaft
Access Access limited to subscribing institutions.
Summary "Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. But learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success.In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and not well utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems. By breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise; focusing on the speaker's point of view; asking the right questions, in the right order; and learning how to read people's feelings and reflect them back, Bolton explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Whether personally or in business, could you benefit from better communication? Give listening a try!"-- Provided by Freading.
Note Publisher metadata.
Subject Communication in management.
Business communication.
Interpersonal communication.
Genre/Form Electronic books.
Added Author Bolton, Dorothy Grover, author.
ISBN 9780814432020 (epub)
9780814432013 (print)
Standard No. 9780814432020

Available items only