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Service industries -- Management.
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Book
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This is service design doing : applying service design thinking in the real world : a practitioner's


Stickdorn, Marc, author, book designer, compiler, editor.
Sebastopol, CA : O'Reilly Media, Inc., [2018] 2018

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1 hold on first copy returned of 1 copy
 

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Location Call No. Status
 GDL Central Library Non-Fiction    658.812 STI    Available
2
eBook/eMedia
Book Cover

What Great Service Leaders Know and Do Creating Breakthroughs in Service Firms


Heskett, James L., author.
[Place of publication not identified] : Berrett-Koehler Publishers, [2015] 2015

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