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| Title |
Best practices in customer service / edited by Ron Zemke and John A. Woods. |
|
| Imprint |
Amherst, Mass. : HRD Press ; New York, N.Y. : AMACOM, 1999. |
|
| PAS Central Library Non-Fiction, 3rd Floor
|
|
658.812 BES |
Available |
| Edition |
1st AMACOM ed. 1999 |
| Description |
xvii, 414 p. : ill. ; 28 cm. |
| Bibliography |
Includes bibliographical references. |
| Subject |
Customer services.
|
|
Consumer satisfaction. |
|
Public relations. |
| Added Author |
Zemke, Ron.
|
|
Woods, John A.
|
| ISBN |
0814470289 : $39.95 |
|
