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Title |
Best practices in customer service / edited by Ron Zemke and John A. Woods. |
|
Imprint |
Amherst, Mass. : HRD Press ; New York, N.Y. : AMACOM, 1999. |
|
PAS Central Library Non-Fiction, 3rd Floor
|
|
658.812 BES |
Available |
Edition |
1st AMACOM ed. 1999 |
Description |
xvii, 414 p. : ill. ; 28 cm. |
Bibliography |
Includes bibliographical references. |
Subject |
Customer services.
|
|
Consumer satisfaction. |
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Public relations. |
Added Author |
Zemke, Ron.
|
|
Woods, John A.
|
ISBN |
0814470289 : $39.95 |
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