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Book Cover
Author Todaro, Julie, 1950-

Title Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.

Imprint New York : Neal-Schuman Publishers, c2006.


Location Call No. Status
 PAS Central Library Reference    R 020.7155 TOD    Available
Description viii, 160 p. ; 28 cm.
Bibliography Includes bibliographical references and index.
Contents Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service.
Subject Library employees -- In-service training.
Public services (Libraries)
Customer services.
Added Author Smith, Mark, 1956-
ISBN 155570560X (alk. paper)
9781555705602 (alk. paper)

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