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Title The reference assessment manual / compiled and edited by the Evaluation of Reference and Adult Services Committee, Management and Operation of Public Services Section, Reference and Adult Services Division (RASD), American Library Association.

Imprint Ann Arbor, Mich. : Pierian Press, 1995.


Location Call No. Status
 PAS Central Library Reference    R 025.52 REF    Available
Description x, 372 p. ; 23 cm. + 1 computer disk (3 1/2 in.).
Bibliography Includes bibliographical references.
Contents Preface -- Overview -- Users and questions -- Material resources -- Human resources -- Reference process -- Results -- Annotated bibliography -- Summaries of instruments.
Subject Reference services (Libraries) -- Evaluation.
Library Services.
Library Services -- bibliography.
Program Evaluation.
Program Evaluation -- bibliography.
Added Author American Library Association. Evaluation of Reference and Adult Services Committee.
ISBN 087650344X : $45.00

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