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Book

Title Best practices in customer service / edited by Ron Zemke and John A. Woods.

Imprint Amherst, Mass. : HRD Press ; New York, N.Y. : AMACOM, 1999.

Copies

Location Call No. Status
 PAS Central Library Non-Fiction, 3rd Floor    658.812 BES    Available
Edition 1st AMACOM ed. 1999
Description xvii, 414 p. : ill. ; 28 cm.
Bibliography Includes bibliographical references.
Subject Customer services.
Consumer satisfaction.
Public relations.
Added Author Zemke, Ron.
Woods, John A.
ISBN 0814470289 : $39.95

 
    
Available items only