Rev. ed. of : Training paraprofessionals for reference service / Julie Ann McDaniel. 1st ed. 1993.
Includes bibliographical references (p. 187-194) and index.
Paraprofessionals at the reference desk -- Laying the groundwork -- Creating a training plan -- Orientation -- Basic skills -- Advanced skills -- Ready reference skills -- Communication skills -- Performance management -- Evaluation and revision of training -- Appendix : guidelines for behavioral performance of reference and information service providers.