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Book Cover

Title Putting customers first! [videorecording] / Library Video Network ; producer/editor, Sally Bishop ; writer, Carl Birkmeyer.

Imprint Towson, MD : Distributed by Library Video Network, c2006.


Location Call No. Status
 PAS Central Library Staff Office, Reference    R 025.5 PUT    Available
Edition Full screen version.
Description 1 videodisc (36 min.) : sd., col. ; 4 3/4 in.
Contents Other items covered in this program: E-mail etiquette -- Online chat customer service strategies -- Helping customers and staff cope with changing technology -- The importance of the internal customer -- Using customer service techniques to remain a vital part of your community.
Performer Host, Tom Templeton.
Summary "Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries"--Container.
System Details DVD.
Terms Of Use Public performance video.
Language Closed-captioned.
Subject Customer services -- United States.
Public services (Libraries) -- United States.
Genre/Form Video recordings for the hearing impaired
Added Author Bishop, Sally.
Templeton, Tom.
Birkmeyer, Carl.
Library Video Network.
ISBN 1566411041

Available items only