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Book Cover
Author Dowd, Ryan, author.

Title The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone / Ryan Dowd.

Publication Info. Chicago : ALA Editions, 2018.


Location Call No. Status
 GDL Central Library Reference    025.5086 DOW    Available
 PAS Central Library Non-Fiction, 3rd Floor  New Shelf  025.5086 DOW    DUE 06-10-19
1 copy being processed for GDL Central Library Reference.
1 copy being processed for PAS Central Library On Order.
Description xv, 248 pages : illustrations ; 26 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Bibliography Includes bibliographical references and index.
Contents Part 1. Homelessness and empathy. Top ten homeless myths -- Homeless people are (not) just like you -- Empathy : the psychological, neurological, and social bases for it -- Part 2. Empathy-driven enforcement. Empathy vs. punishment -- Step 1: Your head tools -- Step 2: Your body tools -- Step 3: Your word tools -- Advanced tools -- Part 3. Special situations. Everyday predicaments -- Mental illness -- Substance abuse -- Hygiene -- Sleeping -- Possessions -- Children -- Part 4. Beyond problem-solving. Advice for managers and leaders -- How best to help homeless patrons -- Conclusion : The end of homelessness.
Summary "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"-- Provided by publisher.
Subject Libraries and the homeless -- United States.
Libraries and community.
Homelessness -- United States.
Public services (Libraries)
Homeless persons -- Services for.
ISBN 9780838916261 (paperback) $57.00
0838916260 (paperback) $57.00

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